Optimize processes in banking
Digitize the entire customer and compliance process in the banking sector: from UBO/KYC inquiries and supporting documents to logging, document generation, and legally valid signing. Less manual work, faster “first-time-right”, and always a complete file.
Reduce costs, increase productivity, and optimize processes in the banking sector.
Benefits for the banking industry
- Accelerate online UBO research for your relations. Including information from external sources and all necessary checks.
- Generate documents from form data for personalized quotes.
- Track and secure processes within your bank, including roles and rights per department, reviews and logs.
- Be in full control over your forms and templates, your employees can set everything up themselves.
- Realize straight through processing with automatic actions, emails and documents.
- Create multilingual, pre-filled forms that can be digitally signed.
- Use the data connector to link forms to your own Excel files and/or internal or external calculation tools and your systems such as CRM and accounting software.
Want to experience Diamond's functionalities yourself?
We understand that choosing an online form and workflow management tool is not something you do overnight.
Experience Diamond's solution for yourself with our free demo.
Prefer direct contact? Call +31 85 042 00 71 or mail us.
Security & compliance by design (GDPR, ISO, ISAE/SOC)
Banks process privacy-sensitive data, identity documents, UBO structures, and risk profiles. Diamond is designed to make these types of processes demonstrably secure and manageable, without teams needing “workarounds.”
- GDPR support at the field level (data minimization, controlled processing, proper context).
- Roles & permissions per user/department + separation of duties (e.g., intake vs. review vs. final approval).
- Audit trail & logs for compliance, audit, and internal controls.
- Periodic penetration tests and security maintenance.
- Secure hosting at a data center in the Netherlands that complies with ISO 9001, 14001, 27001, and ISAE 3000 / SOC2 Type 1 certifications.
- Encrypted transmission and secure storage.
Customer Screening & UBO
Fully inbound client process: from intake to audit-ready file
Diamond helps digitize the inbound process in the banking sector end-to-end: a single flow that brings together data, documents, checks, and decision-making. This saves you time and limits the risk of incomplete or inconsistent files.
Examples of flows:
- Client intake / onboarding (business and retail) with dynamic questions, prefills, and supporting documents.
- UBO inquiry with mandatory attachments, verification questions, and completeness gating.
- Periodic review / remediation: inquiry, follow-up, escalation, and closing with supporting evidence.
- Motions (changes in management/shareholders/mandates) with automatic reassessment.
- Case routing: exceptions to the correct handler, with status, tasks, and deadlines.
Result: less manual work, less “chasing”, more consistency, and always audit-ready.
Markel Insurance
Markel Insurance uses the forms with automatic actions from Diamond Forms, Flows & Docs to make processes more efficient. Requesting, preparing and adjusting quotations is smooth and without labour-intensive manual handling. That saves Markel time and money.
Polaris Assuradeuren
Polaris Assuradeuren uses digital forms by Diamond Forms, Flows & Docs to organize the settlement process with its clients as optimally as possible. The extensive options for personal invitations, pre-filled forms and automatic reminders made Polaris choose for Diamond.
Allianz
Compliance with internal security requirements is of crucial importance to Allianz. The secure storage and exchange of data was the deciding factor to choose Diamond Forms, Flows & Docs for their online forms.
GGD Haaglanden
GGD Haaglanden uses Diamond Forms, Flows & Docs to create flexible forms. These forms are used both for personally inviting medical professionals to relevant meetings and for the registration of attendees. Using Diamond Forms, they publish these forms on their website without IT support. That works!
NIVRE
NIVRE has started only taking tests via Diamond wih online forms. Enthusiastic about the extensive possibilities and ease of creating forms yourself, the various application forms for a NIVRE registration, PE points and complaints were added at a rapid pace.
Link forms to systems
System Integration & Verification (40+ integrations)
Banking sector processes do not reside in a single tool. Diamond acts as a smart process layer on top of an existing landscape, ensuring you do not have to re-enter data and checks take place at the right time.
- Prefill & enrichment from CRM, banking systems, internal databases, or external sources.
- Writing back validated data and document status to back office/CRM.
- Integration with verification and screening tools (PEP/sanctions/IDV) within the same workflow.
- Real-time validations and business rules based on your policies.
Document generation: contracts, certificates, payments, and invoices
Many banking processes result in documents that must be legally and audit-compliant, often in multiple variants, languages, and formats. With the document generator, you make output fully automatic, consistent, and traceable.
- Create PDF/Word documents based on entered and validated data.
- Support variants per product, customer type, business unit, and exception route.
- Manage version control and automatically add documents to the file.
- Work within your corporate identity with fixed templates and dynamic elements.
Quotes to PDFs
Qualified e-signature
Legally valid signing (eIDAS) as part of the flow
If signing is mandatory, for example for contracts, mandates, declarations, or consents, you want this to be seamlessly integrated into the process, including evidence for audits.
With Diamond:
- Start your signing flows directly from the form.
- Support your advanced or qualified signing according to eIDAS via Signhost/Scrive.
- Manage your multi-signer scenarios (e.g. authorized signatory + compliance approval).
One platform, multiple departments: governance per team with roles & permissions
Diamond is not just for the Compliance/KYC department. Particularly in banks, it works strongly as an organization-wide process layer: every department can manage its own forms, flows, and document templates, with its own roles and permissions, without interfering with each other's processes.
Examples of departments/teams:
- HR (onboarding, changes, expense claims)
- Operations/Servicing (support, changes, document requests)
- Website forms (contact, requests, complaints)
This is how you standardize governance and security organization-wide in the banking sector.
For every department
Start using Diamond Forms, Flows & Docs today
Call +31 85 042 00 71 or send an email.